Shipping & Returns

Shipping:

BarnDoor Lighting uses UPS for most orders. Larger, Over-Sized items may ship Common Carrier. We ship only within the United States.

Verification:

For your protection we will sometimes ask for verification on a ship to address.

We will ask for a return phone call or fax.

*Please Note* We can only ship your order to the address that your credit card statement is mailed. Therefore, it is important that your ship to address match your bill to address.

Tracking: Once your order is ready to ship we will email a tracking#.

Upon Receipt of Your Order:

Visible Damage:

Please inspect package for any visible external damage. Do Not Accept package if damage is visible.

Please contact Customer Service at 888-BRN-DOOR.

Concealed Damage:

Please unpack and inspect your items carefully for any damage or missing items.

If upon opening package an item is damaged it is the customer's responsibility to contact the carrier. Please save all packing materials until issue is resolved with the carrier.

Missing Items:

Please call BarnDoor Lighting immediately.

Please do not destroy or damage the manufacturers packaging or warranty cards.

A refund is subject to an item being returned in new, re-sellable condition.

All claims for damaged and missing items must be reported within 3 days of receipt to BarnDoor Lighting at 1-888-BRN-DOOR.

Returns and Exchange Policy:

10 Day Return Policy(from date order is received), for Lighting equipment, Grip equipment, Tools and Bags. ***Please note: if returning an item we must be notified within 3 days of receipt of order. Item must be returned to us within 10 days of receipt of order.

15%-20% Restocking Fee on all returned items..

Shipping fees are not refundable.

Expendable Supplies (Bulbs/Lamps, Gels, Tape, Rope, and other expendable supplies) are Not Returnable.

Items returned after 10 days will not be accepted.

Steps to Returning an Item:

1) Before returning an item an RMA# is required. Please Call BarnDoor Lighting at 888-BRN-DOOR to receive an RMA#. The RMA # must be posted on the Shipping Label.

2) All items must be returned in new, re-sellable condition with all packaging, warranty cards, manuals and other collateral. Refunds will be refused if missing or damaged.

3) Place the item in a shipping container and protect with proper packing material.

4) Do not apply any stickers or shipping labels to the manufacturer's packaging.

5) Ship UPS, Fedex or USPS with a tracking #, prepaid and insured. If not insured, customer is responsible for any damage.

BarnDoor Lighting will refuse a refund unless all conditions are met.


Please send returns to:
BarnDoor Lighting Outfitters
2155 State St
Hamden, CT 06517